We’re here to make everyday style feel effortless – and your shopping experience just as smooth. Thanks for being part of our journey
Last updated: July 2025
Welcome to Atelier Stockholm!
We’re here to make sure your experience is smooth, safe, and enjoyable — from browsing to checkout, and everything in between.
By using our website or placing an order, you agree to the terms and practices outlined below.
Once your order is confirmed, we begin processing it right away. For that reason, we ask you to double-check your delivery details to avoid delays or issues.
In rare cases, we may need to cancel an order due to things like missing address info, clear pricing errors, or suspected misuse (e.g. repeated discount abuse). If this happens, we’ll always inform you.
Unclaimed or undeliverable parcels that are returned to us may be subject to a €30 restocking and return processing fee.
Stripe Payments Europe Ltd for secure card payments.
Stripe supports Visa, Mastercard, American Express, and more. All payments are encrypted and PCI DSS compliant. Stripe may appear as the recipient on your bank statement.
Stripe contact:
Stripe Payments Europe Ltd
1 Grand Canal Street Lower
Dublin, Ireland
www.stripe.com
Paytrail Oyj (Business ID: 2122839-7) operates under the supervision of the Finnish Financial Supervisory Authority and handles payments in cooperation with Finnish banks and credit institutions.
Paytrail contact:
Lutakonaukio 7, Innova 2
40100 Jyväskylä, Finland
www.paytrail.com
Refunds are always issued to the same payment method used at checkout.
We ship worldwide, and most orders are sent out within one business day.
Estimated delivery times:
Sweden: 1–3 business days
Europe: 3–5 business days
USA: 5–7 business days
Rest of World: 9–11 business days
You’ll get a tracking link via email once your order is on the way. We’re not liable for delays caused by factors beyond our control — like weather disruptions, customs issues, or carrier strikes — but we’re always here to help you track down a parcel.
You have a full 100 days to return unused, unworn products in their original condition. We want you to shop with confidence.
If you'd like to make a return, just email us at:
📩 support@atelierstockholm.com
Return shipping is covered by the customer (unless the item was faulty).
Some returns may need to be shipped to a location outside your home country depending on your region.
Refunds are processed within 7 business days after receiving and checking the item.
If we’ve made a mistake with your order, we’ll fix it at our cost — no questions asked.
Items purchased during final sale or special promotions may not be eligible for return or exchange.
We aim to serve our entire customer community with care and respect. To ensure fairness:
We reserve the right to limit access to promotions or cancel orders in the case of suspicious or abusive behavior.
Accounts with repeated returns or suspected misuse may be blocked for future orders.
We may cancel or edit orders affected by obvious pricing or listing errors.
That said, our goal is always to find a fair solution — and we’re here to help.
If you’re using a discount code or receiving a free gift with your order, make sure it shows up at checkout. These offers are limited-time and may expire without notice.
If a promotion is misapplied due to a technical issue or error, we may adjust or cancel the affected part of the order.
We take data protection seriously.
We collect only what we need to give you a better experience — such as your device type, location, order history, and how you use the site. This helps us:
Process your order
Prevent fraud
Improve the site and your experience
We never sell your information. We only share data with trusted service providers like Shopify, Stripe, Paytrail, and Google Analytics.
You can request access, correction, or deletion of your data at any time. Just send us an email:
📩 support@atelierstockholm.com
These terms are governed by Finnish law, and we’ll always aim to resolve any concerns with friendly, fair communication.
If necessary, EU-based customers can also use the European Online Dispute Resolution (ODR) platform.
This Website is Operated by OJAV Oy, based in Finland
We’re here to make everyday style feel effortless – and your shopping experience just as smooth. Thanks for being part of our journey